YOUR CONCIERGE ASSISTANT

Lost in Music? or just Lost? In either case our Concierge assistant can help.

Residences and Venues

Our club membership is for all our experiences across Soho. Throughout the year our residences and venues include special popups and festivals too. We let our members know of all the new events via our email newsletter.

The Piano Bar Soho,
Carlisle Street

Performances nightly Tuesday - Saturday. This is strictly an over 18s venue

Open 5:30pm - 11:30pm
Tuesday - Saturday
Advance Booking recommended

ALFIE’S Soho,
GREEEK Street

Performances nightly Thursday - Saturday from 1st March.. This is strictly an over 18s venue.

Expanding to Tuesday and Wednesday soon.

Opening Season
5:30pm - 01:00am
Thursday - Saturday

SOHO JAZZ FESTIVAL
MULTIPLE VENUES

Priority Status
and VIP Lounges for Soho Live Music Members

Every September
A multi-day venue across
over 20 venues.

FREQUENTLY ASKED QUESTIONS

  • We don't want to give to much away before your visit, but if you are not sure where to book your ticket, investigating our spaces on our private hire page may give you some clues.

  • Dress to impress please, no sportswear, gym kit or fancy dress.
    Manager discretion applies at all times.

  • Our box office provider DICE has a 24/7 support team to try and assist our guests, in the first instance, please contact help@dice.fm. All of our tickets can be transferred to any party or offered to our waiting list (if there is one), up to 1 hour before the performance takes place using the DICE iOS or Android app. You can request a refund through the app or directly with DICE up until 72 hours before the event. Unfortunately, if there are less than 72 hours before the performance you can only transfer the ticket or sell it back to the Waiting List (if there is one). If you have trouble using the app please contact help@dice.fm.

  • No, your email receipt is enough evidence for the door. If you have the app, you can then transfer tickets and get immediate support.

  • Our tickets are sold by area, which means that we do not have a seat map available. However, our team is committed to accommodating your seating preferences on the night of the event.

    To ensure a smooth experience for all guests, we kindly ask that you initially sit at your designated area in the seat our host indicates. This allows us to better manage seating arrangements and ensure that everyone has a great time. Once all our ticketed guests have arrived, we are more than happy to accommodate any seating switches or moves if other seats are available.

    Please note that all of our tables are shared among different parties and seats. If you have a particular seating request, we recommend that you email concierge@soho.live in advance, and we will do our best to accommodate your needs.

  • Membership is completely at the discretion of the venue and its staff, it can be revoked or not approved for any reason. If you have purchased membership a refund will be offered to you for days left on the membership. This is calculated at a daily rate (eg. if Membership is £35, £35/365 - £0.12p/day).

  • For our less-abled guests, we strongly suggest that you email our advance team before arriving at concierge@soho.live, we strive to welcome guests that require special assistance with free tickets for carers, space for caring dogs and tables with open sightlines. Different venues have different facilities The Piano Bar Soho has a limited very small capacity and is a grade-2 listed building, these restrictions mean that we do not have washrooms on the ground floor. The performance area is on the ground floor, has one very small step (which we have a ramp for) to enter the building. For further information and particular assistance for your disability, please do email concierge@pianobarsoho.com

  • Unfortunately due to our licensing restrictions, the Piano Bar Soho and the licensing area are strictly for the enjoyment of over 18s only. If you are lucky enough to look under 25 you will be asked to prove you are over 18.

  • Printed marketing information, menus and posters inside and outside our venues including pricing is correct at the time of publication but is subject to change. Please check our website for the latest information.

  • Head to www.soho.live/concierge to ask our AI agent or email us direct at concierge@soho.live, which is monitored by our in-house team 10-5 Tuesday-Friday.

  • All Memberships and Tickets are subject to terms and conditions that can be found at www.soho.live/terms. Our venues and hosts reserved the right to refund unused membership at any time for any reason, and does not guarantee right of entry. Most venues are subject to Westminster’s licensing conditions and are over 18s only.

WHAT’s ON NEXT AT SOHO LIVE MUSIC CLUB

@SOHOLIVEMUSICCLUB