TERMS & CONDITIONS

Eligibility: Membership is available to individuals who are 18 years of age or older. Proof of age may be required.

1. Membership Benefits: Members are entitled to access a discounted ticket allocation for events hosted by Soho Live Music Club. However, discounted tickets are subject to availability and capacity limitations.
2. No Guarantee of Entry: Membership does not guarantee entry to any event. It is recommended that members reserve or book tickets in advance to ensure access to events.
3. Non-Renewal of Membership: The membership is valid for one year from the date of purchase and does not automatically renew. Members wishing to continue their membership must reapply each year.
4. Refunds and Cancellation: Soho Live Music Club reserves the right to cancel and refund any membership at any time for any reason. If a membership is cancelled by Soho Live Music Club, a pro-rata refund will be provided based on the remaining term of the membership.
5. Use of Membership: Membership is strictly personal and non-transferable. Misuse of membership privileges may result in termination of the membership without refund.
6. Code of Conduct: Members must adhere to a code of conduct while attending events. Soho Live Music Club reserves the right to refuse entry or revoke membership without refund for those who engage in disruptive or inappropriate behavior.
7. Changes to Terms and Conditions: Soho Live Music Club reserves the right to change these terms and conditions at any time. Current members will be notified of any changes via email or through the Soho Live Music Club website.
8. Privacy Policy: Personal information collected during the membership application process will be used in accordance with the Soho Live Music Club’s privacy policy.
9. Governing Law: These terms and conditions are governed by the laws of the United Kingdom and any disputes arising in relation to these terms and conditions are subject to the exclusive jurisdiction of the courts of the United Kingdom.
10. Contact Information: For any questions or concerns regarding membership, please contact Soho Live Music Club at concierge@soho.live.

1. Age Restriction: Entry to a Soho Live Music Club venue or event is strictly limited to individuals aged 18 and over. Valid photo identification may be required.
2. Right to Refuse Service: Our hosts reserve the right to refuse service to anyone under the influence of alcohol or drugs. Serving alcohol to intoxicated guests is against our policy.
3. No Illegal Substances: The possession or use of illegal drugs within the premises is strictly prohibited. Any violation will result in immediate ejection and possible legal action.
4. Entry Discretion: Even with a ticket or membership, entry is not guaranteed. Our hosts have the discretion to refuse entry based on factors such as capacity, adherence to the dress code, or behaviour.
5. Late Arrival: The venue has the right to give your ticket away if more than 50% of the performance has taken place, the venue will sit you in the best available seats if you do arrive late.
6. Dress Code: We maintain a smart dress to impress code. Guests not adhering to this dress code may be refused entry.
7. Behaviour and Conduct: Guests are expected to behave respectfully and appreciate the music and ambiance of the venue. Disruptive or disrespectful behavior may result in ejection from the premises.
8. Licensing and Legal Compliance: All guests are expected to respect and adhere to licensing laws and other legal regulations while on the premises.
9. Respect for Neighbours: When leaving the venue, please do so quietly and respectfully, mindful of our neighbours.
10. Filming, Audio Recording and Photography: Please be aware that Soho Live Music Club may conduct filming and photography during events. By entering the premises, guests consent to being filmed or photographed and to the use of such material by Soho Live Venues and its connected agents.
11. Guest Recording: Small personal use cameras are permitted for personal use. However, audio recording equipment and cameras with interchangeable lenses/DSLRs will not be allowed. No commercial or promotional filming is allowed in the venue without a location release document agreed by Soho Live Venues Limited. In addition to this any camera lighting or flash that causes disruption to the audience, hosts or artists may lead to being asked to leave the venue without compensation. To be sure get written confirmation in advance via concierge@soho.live.
12. Liability: Soho Live Music Club will not be held responsible for any loss or damage to personal property brought into the premises.
13. Amendments to Terms and Conditions: These terms and conditions are subject to change without prior notice.
14. Governing Law: These terms and conditions shall be governed by and interpreted in accordance with the laws of the United Kingdom.

1. Gold Envelope Offer: Each Golden Circle ticket to our special Festival of Stars shows in December is offered in a special gold envelope.
2. Non-Transferable: Tickets are non-transferable and must be used by the named recipient.
3. No Cash Value: The ticket holds no cash value and cannot be exchanged for money.
4. Redemption: Must be redeemed on the night of the event.
5. Age Restriction: Participation is limited to individuals aged 18 and over.

Refunds are accepted up to 48 hours (two days) before the event’s start time, as stated on your ticket. Unfortunately, refund requests made within 48 hours of the event cannot be processed.

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How to Request a Refund

To request a refund, please follow these steps:

1. Locate your ticket order confirmation.

2. Click on your ticket order and select the option to request a refund.

3. Submit your refund request through our box office provider, Ticketmaster’s Universe system.

Once submitted, your request will be reviewed, and eligible refunds will be processed promptly.

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Important Notes

• Refunds are issued to the original payment method only.

• Processing times may vary depending on your payment provider.

1. Introduction

This Privacy Policy outlines how Soho Live Music Club ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website, subscribe to our newsletter, or become a member of our club.

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2. Information Collection

We collect personal information when you:

• Subscribe to our newsletter: We collect your name and email address.
• Register for membership: We collect details such as your name, email address, date of birth, and payment information.

3. Use of Information

Your personal information is used to:

• Send you newsletters and updates about events, promotions, and other activities related to Soho Live Music Club.
• Manage your membership, including processing payments and providing member-exclusive services.
• Improve our services and website based on your feedback and interactions.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

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5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

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6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate personal information we hold about you.
• Ask for the deletion of your personal information from our systems.

7. Cookies

Our website may use "cookies" to enhance user experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

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8. Changes to Our Privacy Policy

We may update this privacy policy periodically. We will notify you about significant changes by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.

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9. Contact Us

If you have any questions about this privacy policy, please contact us at concierge@soho.live.

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